For general card enquiries call our customer services team on 01753 778647  Calls are charged at your standard network rate. Lines are open from 9am to 6pm Monday to Friday. We are closed on weekends and all U.K bank holidays.

For lost or stolen cards call 01159 577420 (24 hours, 7 days a week).

To dispute any transactions - please download the form, complete the details and send to PCT (the company who manages the First Premier Card) if you suspect that a transaction has been made by a retailer without your consent.

To report any fraudulent transactions - please download the form, complete the details and send to PCT (the company who manages the First Premier Card) if you suspect that your card has been used fraudulently.