Prepaid cards look just like debit or credit cards, but they are actually very different. They work like pay-as-you-go mobile phones where you can only use what you’ve loaded in the first place. So, each time you use the card to purchase something or withdraw cash at an ATM, the amount is deducted from the available balance. When it runs low on cash, it will need to be topped up again.
The cards are great for people who:
1. Can't get a bank account but prefer the convenience of a card for everyday shopping - there is no credit check, so everyone can apply*.
2. Are cautious with their cash and want to control their spending - there’s no line of credit
3. Would like the ability to move funds to a friend or relative, regularly safely and securely
4. Want all the above plus the ability to use the card online and on the high street - it’s a MasterCard®card so its accepted at shops as readily as a MasterCard credit or debit card.
The Prepaid Card is an electronic money product and although it is a product regulated by the Financial Services Authority, it is not covered by the Financial Services Compensation Scheme. No other compensation scheme exists to cover losses claimed in connection with the Prepaid Card. This means that in the event that Newcastle Building Society becomes insolvent your funds may become valueless and unusable and as a result you may lose your money
Buying and using a First Premier card is easy. Simply:
1. Purchase your card at this site.
2. Call to activate it and receive your PIN
3. Top it up online or via the post office of paypoint terminals
4. Spend in shops or online, anywhere you see the MasterCard Acceptance Marks
Yes, with the card there’s no credit facility, so there is no credit check. As long as we can successfully check your ID, and you’re over 18 and a UK resident, you can apply for a card!
You can load your card in a number of ways:
1. Online using an existing debit/credit card
2. At your local Post Office
3. At a PayPoint terminal - often found in your local shop
4. By wage transfer/Standing Order
5.All top-up fees are shown within the fees section. There are loading limits and a maximum balance that you can hold on your card. Please see the terms and conditions for further information.
We do not charge for checking your online balance and statements, however there are fees associated with your Prepaid Card, please see the fee summary for further details.
Yes, it will work in most ATMs worldwide and with most retailers with electronic terminals that accept MasterCard cards.
Your PIN will be read out to you when you call to activate your card.
Your card will be posted out to your address within 7-10 working days from the date of application.
If you load your card with cash at a PayPoint terminal, the money will normally be available immediately. If you load at the Post Office funds will be available within 1 working day. Loads made via Standing order, BACS or wage transfer will take 3 working days. Loads made online are available within a few hours of loading.
Anyone can load money onto your card via standing order. Simply give them your card number and the standing order details. However, only the cardholder can load the card online, at Paypoint terminals or at the Post Office.
To help the environment, we do not provide paper statements. However, you can view your current balance and transactions online free of charge using this link.
You must let us know as soon as possible if you change your name, address, phone number or e-mail address. You will be required to provide proof of your new address by sending us a copy of your bank statement or utility bill.
If your card is lost, stolen or damaged, log into your personal web account and the options to re-order cards will be available. Alternatively call or e-mail the Customer Services Team using the details on the Contact page.
You must sign your card as soon as it is received. You must then activate it before you can access your account or any funds can be loaded on to it. Details of how to do this will be provided with your new card.
You can cancel your card by calling the Customer Services number provided on the Contact Us page
Unless you have arranged to transfer any unused funds to another card managed by us, we will arrange for the funds on your cancelled card to be refunded to you (by sending a Cheque, or BACS to your last notified home address), once all transactions and fees have been deducted, including the refund fee.
See the terms and conditions for more information.
You should treat your Card like cash in a wallet. If it is lost or stolen, you may lose some or all of your money held on it, in the same way as if you lost your wallet. As a result, you must keep your card safe and not let anyone else use it. You must keep your PIN secret at all times. Do not reveal it to anyone.
We recommend that you regularly check the balance of your card and recent statement online from your personal web account to ensure that all transactions are accounted for.
If your card is lost or stolen you must get in touch with us as soon as you can. We will then cancel your card. A new card will be issued to you within 7-10 working days. Please note that any funds will be transferred over to your new card.
See the Fee Section for card validity. When it expires, you will no longer be able to use your it and we will arrange for the balance of funds to be transferred to your new Card, after deducting any outstanding transactions and fees (including the replacement fee)
The renewal fee for your replacement card will be charged 21 days before your card is due to expire. Therefore you will need to ensure you have enough monies on your card to cover the renewal fee 21days prior to the card expiry date.
We will not issue a new Prepaid Card if you tell us in writing at least 28 days before the date your Prepaid Card expires that you want a refund instead or if insufficient funds exists on the card account to meet the replacement fee.
Although your card is a regulated by the Financial Services Authority (FSA) as electronic money, it is not covered by the Financial Services Compensation Scheme (FSCS).
In the unlikely event a transaction is completed when there are insufficient funds on the Prepaid Card for that transaction (a "Shortfall"), the Shortfall shall be reimbursed by you.
As this is a pre-paid card it is not covered by the CCA, section 75, or any limitations as a result of this.